Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

At Abbey Lane Surgery we started the Friends and Family test in December 2014, please see our results below.


Select year:
  • 40% Extremely Likely
  • 35% Likely
  • 5% Neither Likely nor Unlikely
  • 5% Unlikely
  • 10% Extremely Unlikely
  • 5% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Oct 2017 000000
Sep 2017 000000
Aug 2017 000000
Jul 2017 000000
Jun 2017 000000
May 2017 000000
Apr 2017 000000
Mar 2017 000010
Feb 2017 000000
Jan 2017 041000
Dec 2016 000000
Nov 2016 000000
Oct 2016 000000
Sep 2016 000000
Aug 2016 100010
Jul 2016 300000
Jun 2016 310000
May 2016 000000
Apr 2016 000000
Mar 2016 110000
Feb 2016 000001
Jan 2016 000100
Dec 2015 000000
Nov 2015 010000

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

A truly excellent practice. I've been coming to this practice for over 30 years and I'm very happy with the services they provide.
Posted on: 02/06/2016

Great practice!!
Posted on: 02/06/2016

Wonderful practice, professional staff and really great experience. Keep up the good work.
Posted on: 10/03/2016

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