From February 2019 we have been reviewing our appointments system to ensure that we are providing the best possible access for patients, while making sure that the time our clinical staff spend with patients is best used. We have found, unfortunately, that a fair number of our internet bookable GP appointments were being booked for issues which are usually dealt with by a nurse or a healthcare assistant. It is also not the best way to make sure there are plenty of GP appointments available for those who really need to see a GP.
As such, we have created a more flexible system by increasing our same day appointment numbers, offering same day telephone consultations and also telephone consultations which you can book in advance with the GP. This has meant, however, that we have removed the option of booking your GP appointment online, in order to make sure only appropriate appointments are booked with the GP.